Privacy Policy

OZONE SERVICE
Website: www.serviceozone.com
Email: hello@serviceozone.com

Effective Date: 01/01/2026
Last Updated: 01/01/2026

  • Introduction
  • What Personal Information We Collect
  • How Personal Information Is Used
  • SMS Communication & Consent
  • Who Personal Information Is Shared With
  • How We Process and Store Information
  • Data Retention
  • Cookies and Tracking Technologies
  • Your Privacy Rights (California Residents)
  • Data Security
  • Changes to This Privacy Policy
  • Contact Information

Introduction

OZONE SERVICE (“we”, “our”, or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or interact with our website www.serviceozone.com (the “Website”) or communicate with us through other channels.

By using our Website or services, you agree to the practices described in this Privacy Policy.

What Personal Information We Collect

We may collect personal information directly from you or automatically when you interact with our Website. Depending on how you engage with us, this may include:

  • Identifiers: full name, email address, phone number, physical address, IP address
  • Commercial information: services requested, scheduled, purchased, or previously considered
  • Internet activity: browsing behavior, device information, pages viewed, interaction with ads or content
  • Geolocation data: approximate location derived from IP address
  • Professional or employment information: if voluntarily submitted
  • Customer inferences: preferences, service interests, or estimated service needs

We do not intentionally collect or use sensitive personal information beyond what is necessary to provide our services.

How Personal Information Is Used

We use personal information for legitimate business purposes, including but not limited to:

  • Providing and delivering requested services
  • Scheduling appointments and dispatching technicians
  • Responding to inquiries and customer support requests
  • Communicating service updates, reminders, and confirmations
  • Improving website performance and user experience
  • Marketing and promotional communications (only with consent)
  • Analytics, call tracking, and operational insights
  • Fraud prevention and security monitoring
  • Compliance with legal, regulatory, and contractual obligations

SMS Communication & Consent

By submitting your phone number through our Website or other communication channels, you may opt in to receive SMS messages from OZONE SERVICE related to appointments, service notifications, follow-ups, promotions, or customer support.

Important SMS Disclosure:
SMS consent is not shared with third parties or affiliates.
Information obtained through the SMS consent process is used solely by OZONE SERVICE and remains confidential.

Standard messaging terms apply:

  • Message and data rates may apply
  • You may opt out at any time by replying “STOP”
  • For assistance, reply “HELP” or contact us at hello@serviceozone.com

Who Personal Information Is Shared With

We do not sell personal information. We may share limited personal information only with trusted service providers who assist us in operating our business, such as:

  • Website hosting and IT providers
  • Analytics and performance tools
  • Advertising and marketing platforms
  • Customer relationship and scheduling systems
  • Payment processing and billing partners

Examples of tools or platforms we may use include (but are not limited to):

  • Google Analytics
  • Google Ads
  • Meta Pixel
  • Microsoft Clarity
  • HouseCallPro (CRM, scheduling, dispatch, billing)
  • Chat and website optimization tools
  • Search engine webmaster tools

These third parties are authorized to use personal information only as necessary to perform services on our behalf and are required to maintain appropriate data protection safeguards.

We may also disclose personal information if required by law, subpoena, or governmental request.

How We Process and Store Information

Customer information may be stored and managed using secure third-party platforms, including ServiceTitan, which supports service scheduling, customer communication, invoicing, job history, and operational records.

By using our services, you acknowledge that:

  • Customer data is stored within secure third-party systems
  • Operational logs may be maintained by those systems for security and compliance
  • OZONE SERVICE does not independently maintain detailed system logs outside of such platforms

We recommend reviewing the privacy policies of any third-party platforms used in connection with our services.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods vary based on data type and business needs.

Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance functionality, analyze traffic, and improve user experience. You may manage cookie preferences through your browser settings. Disabling cookies may limit certain website features.

We do not use cookies for cross-context behavioral advertising.

Your Privacy Rights (California Residents)

If you are a California resident, you may have rights under the CCPA/CPRA, including:

  • The right to know what personal information we collect and use
  • The right to access personal information we maintain
  • The right to request deletion of personal information
  • The right to correct inaccurate personal information
  • The right to limit the use of sensitive personal information
  • The right to opt out of the sale or sharing of personal information

To exercise your rights, please contact us using the information below. Identity verification may be required.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including encryption, access controls, secure storage, vendor oversight, and employee training. While we take data protection seriously, no system can be guaranteed to be 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. Continued use of the Website after updates constitutes acceptance of the revised policy.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

OZONE SERVICE
Email: hello@serviceozone.com
Website: www.serviceozone.com