Terms and Conditions

OZONE SERVICE
Website: www.serviceozone.com
Email: hello@serviceozone.com

Effective Date: 01/01/2026
Last Updated: 01/01/2026

  • Customer Responsibilities
  • Warranty and Maintenance Requirements
  • Extra Work and Change Orders
  • Plans, Specifications, and Permits
  • Subcontractors
  • Cleanup
  • Delays and Force Majeure
  • Fees, Taxes, and Non-Payment
  • Insurance
  • Arbitration
  • Attorneys’ Fees
  • Limitation of Actions
  • Right to Stop Work
  • Right to Cure
  • Entire Agreement
  • Terms and Conditions for SMS
  • Mechanics Lien Notice (California)
  • Notice of Cancellation

Customer Responsibilities

Customer is responsible for providing reasonable access to the property where services are to be performed, including access to electrical utilities as required for the work, unless otherwise agreed in writing. Customer agrees to grant OZONE SERVICE (“Contractor”) and its equipment full access to the work site during scheduled service times.

Customer is responsible for removing or protecting personal property located in or around the work area. Contractor is not responsible for damage to personal property, including but not limited to flooring, furniture, landscaping, driveways, or decorative items, unless caused by Contractor’s gross negligence.

Customer is responsible for accurately identifying property boundaries when applicable.

Warranty and Maintenance Requirements

HVAC Installation

Labor Warranty:

  • Up to 10 years for Goodman, Bryant, Carrier, and GREE equipment
  • Up to 12 years for Daikin and Mitsubishi equipment
  • Standard warranty on all installations and all other brands: 3-year labor warranty

Manufacturer warranties apply to equipment and parts as provided by the manufacturer.

To maintain proper system performance, manufacturers recommend annual maintenance starting in the fourth year. To qualify for extended labor warranties, maintenance is mandatory beginning no later than the fourth year after installation.

The 3-year labor warranty may be extended to match the manufacturer’s equipment warranty only if the Customer ensures annual maintenance services during the manufacturer’s parts warrant, performed by any California-licensed HVAC contractor. Labor warranties may not exceed manufacturer warranty periods.

 

Refrigeration & HVAC Repairs

  • 1-year labor warranty
  • Parts warranty subject to manufacturer terms

 

Electrical Services

(Electrical panels, subpanels, EV chargers, rewiring, related installations)

  • 3-year labor warranty
  • Parts warranty provided by manufacturer

 

Refrigeration Equipment Installation

  • 3-year labor warranty but not longer than manufacturer’s parts warranty
  • Manufacturer warranty applies to equipment

 

Other Equipment Installations

(Including but not limited to wall heaters, mini-split accessories, ventilation systems, portable or window AC units)

  • 1-year labor warranty
  • Manufacturer warranty applies

 

Cleaning Services

Cleaning services are provided without warranty.

Extra Work and Change Orders

Contractor is not required to perform additional or modified work without a written change order signed by the Customer before work begins. A valid change order must include:

  1. Description of the additional or revised work
  2. Price increase or decrease
  3. Impact on project timeline or payment schedule

Failure to execute a written change order does not prevent Contractor from recovering compensation under applicable legal or equitable remedies.

Unforeseen site conditions or regulatory requirements may result in additional charges, subject to Customer approval.

Plans, Specifications, and Permits

Any plans or specifications prepared for the project become part of this Agreement. Contractor may assist with permit applications; however, all permit fees, inspections, and government-mandated changes are the responsibility of the Customer. Additional work required by permitting authorities may increase project cost.

Subcontractors

Contractor may engage properly licensed and qualified subcontractors to perform portions of the work.

Cleanup

Upon completion, Contractor will remove debris generated by its operations and leave the work area in broom-clean condition.

Delays and Force Majeure

Contractor is not liable for delays caused by events beyond its control, including but not limited to material shortages, supplier delays, labor disruptions, governmental actions, natural disasters, or other force majeure events.

Fees, Taxes, and Non-Payment

Customer is responsible for all applicable taxes, permit fees, and governmental assessments. In the event of non-payment, Contractor may pursue collection efforts. Customer agrees to pay all reasonable collection costs, including attorney’s fees and collection agency fees, as permitted by law.

Insurance

Contractor maintains Commercial General Liability insurance and Workers’ Compensation insurance in accordance with California law. Proof of insurance is available upon request.

Customer may obtain insurance coverage for the project at their own expense.

Arbitration

Any dispute arising out of or related to this Agreement shall be resolved by binding arbitration in Santa Clara County, California, before a single arbitrator licensed in California as a contractor or engineer. Arbitration may be administered by ADR Services, Inc. or a mutually agreed arbitrator. Judgment may be entered in any court of competent jurisdiction.

Attorneys’ Fees

The prevailing party in any legal or arbitration proceeding shall be entitled to reasonable attorneys’ fees and costs.

Limitation of Actions

Any claim arising from this Agreement must be brought within two (2) years after completion or termination of work.

Right to Stop Work

Contractor may suspend or terminate work for failure to receive timely payment. Customer remains liable for all completed work and associated costs.

Right to Cure

Customer must provide Contractor written notice of any alleged deficiencies and allow ten (10) days to begin corrective action before pursuing other remedies.

Entire Agreement

This Agreement constitutes the entire understanding between the parties. Modifications must be in writing and signed by both parties. If any provision is deemed unenforceable, the remaining provisions remain in full force.

Terms and Conditions for SMS Communication (RingCentral Compliance)

By providing your phone number and opting in via our website or forms, you consent to receive SMS messages from OZONE SERVICE.

Types of Messages You May Receive:

  • Appointment reminders and confirmations
  • Service scheduling and updates
  • Account or service-related notifications
  • Follow-up communications
  • Promotional or informational messages (only with consent)

Messaging frequency may vary.
Message and data rates may apply.

To opt out at any time, reply STOP.
For assistance, reply HELP or visit www.serviceozone.com

Please review our Privacy Policy at:
www.serviceozone.com/privacy-policy

These Terms and Conditions are available at:
www.serviceozone.com/terms-and-conditions

Mechanics Lien Notice (California)

Anyone who provides labor or materials to improve your property and is not paid may record a mechanics lien. Even if you pay the Contractor in full, unpaid subcontractors or suppliers may still file liens. To protect yourself, request preliminary notices, use joint checks, and consult the California Contractors State License Board (CSLB).

More information:
www.cslb.ca.gov | 800-321-CSLB (2752)

Notice of Cancellation

You may cancel this transaction within three (3) business days of signing, or seven (7) business days for emergency repair or restoration work where a declared emergency applies. Fees may apply for services already performed.