Terms and Conditions
OZONE SERVICE, INC.
Website: www.serviceozone.com
Email: hello@serviceozone.com
Effective Date: 01/01/2026
Last Updated: 01/01/2026
Scope of Services
OZONE SERVICE, INC. (“Contractor”) provides HVAC, electrical, and refrigeration services. These Terms govern all work performed and the use of our website.
Customer Responsibilities
- Access: Customer must provide full access to the property and utilities for scheduled work.
- Protection: Customer is responsible for clearing the work area of personal property. Contractor is not liable for damage to furniture or flooring unless caused by gross negligence.
Warranty and Maintenance
- HVAC Labor Warranty: 12 years (Daikin, Mitsubishi); 10 years (Goodman, Bryant, Carrier, GREE); 3 years (other brands).
- Repairs: 1-year labor warranty.
- Maintenance Requirement: To maintain labor warranties beyond 3 years, annual maintenance by a California-licensed contractor is mandatory starting in the 4th year.
- Exclusions: Cleaning services are provided without warranty.
SMS Communication (Mobile Terms of Service)
By opting into our SMS program via website forms, you agree to these terms:
- Purpose: We send appointment reminders, service updates, and notifications.
- Age Restriction: You represent that you are at least 18 years old.
- Carrier Liability: Mobile carriers (AT&T, T-Mobile, Verizon, etc.) are not liable for delayed or undelivered messages.
- Opt-Out & Help: Reply STOP to cancel; reply HELP for assistance.
- Costs: Message and data rates may apply. Frequency varies.
- Privacy: SMS opt-in data is not shared with third parties. See our Privacy Policy.
Change Orders and Payments
All changes to the scope of work require a written Change Order. Customer is responsible for all fees, taxes, and collection costs (including attorneys’ fees) in case of non-payment.
Dispute Resolution (Arbitration)
Any dispute shall be resolved by binding arbitration in Santa Clara County, California, in accordance with California law. The prevailing party shall be entitled to reasonable attorneys’ fees.
Statutory Notices (California)
- Mechanics Lien: Unpaid subcontractors/suppliers may record a lien against your property. See www.cslb.ca.gov.
- Right to Cancel: You have the right to cancel this contract within three (3) business days of signing (7 days for emergency work).